Question 1

What is cold-air nebulization?

Accepted Answer

A pump pushes air through pure oil, breaking it into a dry mist of a few microns. No water, heat or alcohol is involved, so the composition reaches the room exactly as it was written and leaves no residue.

Question 2

How much oil does a diffuser use?

Accepted Answer

At medium intensity, Aria Noir uses roughly 1 ml per hour of run time. A 500 ml bottle on a typical eight-hour daily schedule lasts around two months.

Question 3

Which size do I need?

Accepted Answer

Lumière suits rooms up to 60 m², Aria Noir up to 150 m², the Suite diffuser up to 400 m², and Atelier Pro integrates with HVAC for spaces up to 1,500 m². When in doubt, size down: our oils are composed for low intensity.

Question 4

Is it safe around children and pets?

Accepted Answer

Our oils are IFRA-compliant and phthalate-free, and cold-air diffusion releases far less material than a candle. We still recommend keeping intensity low in bedrooms and following the guidance in the manual.

Question 5

Can I use other brands' oils?

Accepted Answer

We recommend Matière & Fragrance oils, which are formulated to the viscosity our pumps expect. Third-party oils can clog the atomiser and are not covered by the warranty.

Question 6

Where are the oils made?

Accepted Answer

Every composition is created and bottled by our partner perfumery in Grasse, France.

Question 7

How do I choose a scent?

Accepted Answer

The Discovery Set contains six 5 ml vials of our most loved compositions. Order it first; the price is deducted from your first full-size bottle when you use the code inside the box.

Question 8

How long does delivery take?

Accepted Answer

Orders ship from Paris within 1–2 business days. Standard tracked delivery takes 3–5 business days across the EU, express 1–2 business days. Shipping is complimentary over €150.

Question 9

Do you ship outside the EU?

Accepted Answer

We currently deliver to EU countries, the UK and Switzerland. Duties for non-EU destinations are collected on delivery.

Question 10

What if there is a problem with my order?

Accepted Answer

Contact our customer service team through the contact page or by phone. We reply within one business day and resolve damaged, faulty or incorrect deliveries directly with you, including replacements where needed.

Question 11

What does the app do?

Accepted Answer

It lets you schedule run times by day, set intensity per diffuser, name your rooms and monitor oil level. It is available on iOS and Android and connects over Bluetooth.

Question 12

What is covered by the warranty?

Accepted Answer

All diffusers are covered for two years against manufacturing defects. Commercial installations carry the same warranty with priority replacement.

Frequently asked questions

Diffusers

Oils

Orders & delivery

App & warranty