Terms of Service

Welcome to matiereetfragrance.com (the “Site”). By accessing and using this site, you fully accept these Terms of Service. Please read them carefully before any use or purchase.

If you do not accept these terms, please do not use the Site.

1. Online store

The Site allows you to purchase products offered by Matière & Fragrance. We reserve the right to:

• change products and prices without notice;
• limit the quantity of products sold;
• discontinue a product at any time.

All product descriptions and images are provided for information only.

2. Orders

By placing an order, you declare that you:

• are of legal age or legally authorised to order;
• provide accurate and complete information.

We may refuse or cancel an order in the event of:

• suspected fraud;
• incorrect information;
• a product being out of stock or unavailable.

3. Prices and payments

Prices are shown in euros (€), including VAT where applicable. Payments are secured by our payment provider.

We do not have access to your card details.

4. Delivery

Delivery times are shown when you place your order. They may vary depending on the destination, the carriers or busy periods.

Transport risks pass to the customer when the parcel is handed to the carrier.

See the Shipping Policy for more details.

5. Right of withdrawal and returns

Customers have 14 calendar days from receipt of the product to exercise their right of withdrawal, in accordance with European regulations.

Some items are not eligible for return (personalised items, etc.).

See our Returns and Refund Policy for full details.

6. Use of the site

You must not:

• use the Site fraudulently or unlawfully;
• interfere with its operation or security;
• attempt to access data that does not belong to you.

7. Intellectual property

All content on the Site (texts, images, logos, products, trademarks, videos) is protected by intellectual property law.

Any reproduction, distribution or use without prior written permission is strictly prohibited.

8. Personal data

The collection and use of your data are governed by our Privacy Policy, available on the Site.

9. Limitation of liability

Matière & Fragrance cannot be held liable for any indirect damage arising from the use of the Site or the purchase of products, to the extent permitted by applicable law.

10. Changes to these terms

We may update these Terms of Service at any time. We recommend checking this page regularly.

11. Contact

For any question about these Terms of Service: [email protected]